Terms & Conditions

TERMS & CONDITIONS

Online Stock Displays Order Information

 

  • Most stock items will ship within 24-48 hours of order placement.
  • Minimum blank stock inventory purchase is $15.
  • Our orders ship via UPS (delivery 1-6 business days).
  • Shipping quotes can be obtained by placing your items in the shopping cart and clicking on the "Estimated Shipping Charges" link.

 

Online Payment Options

 

  1. We only accept credit cards or Paypal as payment.
  2. We accept Visa, MasterCard, American Express & Discover only.
To establish a Net 30 account with BrochureHolders4U, please contact Customer Service at (800) 949-1933 before ordering.An initial order of $250 and an extensive credit check is required. Net 30 accounts are offered on a limited basis and normally require 2-3 business days for approval.The approval process may delay the processing and shipping of your order. Credit limits will be set and strictly adhered to for all orders.Failure to pay within 30 days can lead to the withdrawal of open account status.

 

Acknowledgements

 

For stock orders, once your transaction is complete an order confirmation with all of the order details will be emailed to the email address provided. Imprinted and custom orders are acknowledged via fax or email. Please review and contact BrochureHolders4U for any changes and or corrections. Changes made after acknowledgement must be confirmed in writing, including changes to shipping instructions.


Custom Orders

 

Custom Imprinted orders are subject to deposit or prepayment before production can proceed. Contact Customer Service for pricing, requirements and production times. 1st Article production samples require written approval prior to beginning production. One Paper Proof per order is required and is provided at no charge before imprinting production can begin. Signature Art Proof approvals are required and indicate customer accepts full responsibility for accuracy of imprint. ** Any changes to original Art Proof other than sizing, as provided will result in New Art Proof Charge of $20.00 per additional proof.


Production Times

 

Standard production times on imprinted items are approximately 10-15 working days for established credit accounts, depending on order quantity. Please contact Customer Service for additional details.


Over/Under-Runs

 

Up to 5% variance may be shipped on custom and/or imprinted orders. Exact quantities are subject to 5% surcharge. Over-Runs are shipped with the order.


Cancellations

 

Orders where production has begun are subject to cancellation fees and reasonable charges for material and labor. If there is a deposit on account, charges will be posted against that balance and any credit balance refunded. If a debit balance occurs, it will be due and payable upon receipt.


Claims

 

All claims to report damaged product, missing product, shipment issues or to request a return of unwanted product must be made through our Claims Department.

To ensure a speedy response be sure to include the following when making your claim:

 

  • Company Name
  • Your name and contact information
  • Purchase order number
  • Invoice or Order number

 


 

Damages and/or Missing Product Claim

• Open and inspect all packages for damage immediately upon delivery.

• From time to time products are damaged during storage and delivery. We will work to ensure that you get the quality display you ordered.

• Product is guaranteed against damage or breakage to original destination only.

• Claims for damages MUST be made within 10 days of receipt of goods. Claims after the 10 day period will not be considered. Proof of damage must be provided with images of product damage and original packing cartons displaying shipping labels.

• Please send your inquiry to: csr@brochureholders4u.com


Return Policy

• Please send your inquiry to: csr@brochureholders4u.com

• Requests for returns on stock items must be made within 10 days of delivery.

• Product must be received within 30 days of receipt. Credit will NOT be issued on product returned after 30 days.

• Custom and Imprinted items are NOT eligible for return.

• All returns are subject to a 25% restocking fee of product value. NO EXCEPTIONS.

• All products must be returned unused and in its original carton and packing.

• Return merchandise received damaged will not be credited.

• Refunds will be issued in the original form of payment for actual price paid, including any applicable sales tax.

• Customer is responsible for the initial shipping cost and all return shipping costs.

• BrochureHolders4U will only refund shipping/freight charges If the wrong item or if the item sent was damaged during transit.

• All returns must have an approved RMA number.


To ensure that we process your return correctly, please follow the procedures outlined below when returning your merchandise.


• Do not attempt to return product until an approved RMA form has been issued.

• Pack and seal all products to be returned or exchanged securely, in the original packaging, along with copies of the original packing slip and RMA number.

• Clearly write/label the shipment with the assigned RMA number.

• Freight Returns will not be accepted without a valid RMA number clearly marked on the outside of the package.

• Please allow 15 days from the date we receive the return for investigation and credit where due.


 

 

Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you select a shipping method that provides a tracking or confirmation of delivery option and that you insure your package for the purchase price of the merchandise before sending it back to us. These options will provide you with added protection since BrochureHolders4U will not be responsible for products lost or damaged during their return shipment.

 

Please contact BH4U Claims Department at (888) 539-5159 for any questions or concerns, 8:00 am to 4:00 pm PST Monday thru Friday, or contact us at csr@brochureholders4u.com


 

 

 

Purchase Order Guideline

We are a complete online store and the store is available 24/7.We prefer that our customers place orders on our website or contact us at (800) 949-1933.When orders are placed this way, we are comfortable that our customers know what to expect in regards to lead-times, shipping charges and other important information.We also understand that certain institutions only use purchase orders.It’s never a problem for us to reference your PO number on our orders.You may enter that number in the "Nickname Your Order” field.

If you are unable to order online or over the phone, you may consider faxing your order to us.There are strict guidelines that if not followed may result in our ability to process your PO.

  • You must not state Net 30 terms on your PO unless you already have an established Net 30 account with us.If you’d like to apply for Net 30 credit terms, please send your Purchase Order along with a Credit Application.Our customer service department will notify you of the status of your order.
  • Minimum order for the first open account sales is $250.00. Subsequent purchase orders must meet minimum order requirements of $50.00.
  • No PO’s with a Shipping Method of "FOB Destination” or "Collect” will be accepted.The Ship Method on your order must state "Prepay & Bill”.
  • We will not process orders with missing information.The following is required on all PO’s:

 

 

1.Company Name

 

 

2.Contact First and Last Name

 

 

3.Billing Address

 

 

4.Shipping Address (no PO Box or APO’s will be accepted)

 

 

5.Valid phone & fax numbers

 

 

6.Our product SKU numbers, quantity, and current price from our website.

 

 

  • We will not be held responsible for faxed orders not received on our end.
  • We do guarantee or confirm any predetermined ship dates on faxed orders.If your order is time sensitive, we recommend contacting our customer service department after faxing your order.
  • We will not be responsible for duplication's of orders if you have placed an order online or by phone and
  • We do not participate in ASI, PPAI or other discount programs.



Information Regarding Re-sellers

We are not a merchant middleman and do not discount off of our published pricing. We sell direct to all end users.Because we market directly in all industries distinguishes us from other display wholesalers who do not sell direct.Please do not request or submit information for discounted or special pricing on any product and quantity where we have a published price, as that will also be your price.

 


Specials

We offer a variety of specials on a monthly basis.Please check our home page for current specials.All orders must be placed online to receive the discount/special.


Our Address:
2410 West Third
St Santa Ana, CA 92703